Frequently Asked Questions
Everything you need to know about your Kawa Club experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization.
Which payment methods do you accept?
Kawa Club accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly from our carrier's website.
Do you offer international shipping?
Absolutely. We ship to over 50 countries worldwide. Please note that customers are responsible for any local customs duties or import taxes upon arrival.
How can I contact customer support?
Our dedicated support team is available via email at [email protected] or through our live chat feature available on the website from 9 AM to 5 PM EST.